Frequently Asked Questions
Everything you need to know about your Catrice beauty favorites.
Are Catrice products cruelty-free?
Yes, Catrice is 100% cruelty-free. We do not conduct or commission animal testing for any of our products or ingredients, anywhere in the world.
What is your return policy?
We offer a 30-day return policy for items purchased directly from our website. Products must be in their original packaging and lightly used or unused to qualify for a refund.
How can I track my order?
Once your order ships, you will receive an email confirmation with a tracking number. You can use this number on our carrier's website to monitor your delivery progress.
Do you offer international shipping?
Currently, we ship to most regions within the United States and selected international territories. Shipping costs and delivery times vary depending on the destination.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern payment solutions like Apple Pay and Google Pay.
Are your products vegan?
A large majority of our range is vegan. We are committed to transitioning our entire product line to be 100% vegan-friendly in the near future.